REFUND POLICY

Last Updated: December 29th, 2024

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At Metrology Automation, we are committed to ensuring customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.

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1. Eligibility for Refunds

• Refunds are available within 30 days of purchase for physical products that are faulty. Items must be returned in their original condition.

• Refunds for consulting services already rendered are not eligible.

• Refunds are not available for products damaged due to customer misuse.

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2. How to Request a Refund

To request a refund, please contact us at info@metrology-automation.com. Include the following information:

• Order number

• Proof of purchase

• Description of the issue

We will review your request and provide further instructions if the refund is approved.

 

3. Return Shipping

• Customers are responsible for shipping costs to return items.

• Returns must be shipped to our designated location, which will be provided upon approval of the refund request.

 

4. Refund Method

• Approved refunds will be processed to the original payment method.

• Refunds may take 7-10 business days to appear, depending on your payment provider.

 

5. Exceptions and Exclusions

• Refunds are not available for services that have already been rendered.

• Physical products showing damage due to customer misuse are not eligible for refunds.

 

6. Policy Updates

We reserve the right to update this refund policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.